Neosharks (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website neosharks.in and use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you:
- Fill out our contact form (name, email address, phone number, and message content)
- Subscribe to our newsletter or communications
- Engage with us for a project proposal or business inquiry
- Communicate with us via email or other channels
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information including:
- IP address and approximate geographic location
- Browser type, version, and language
- Device type and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring URLs and exit pages
- Date and time of your visit
This information is collected through cookies, web beacons, and similar tracking technologies. We use Vercel Analytics to collect anonymized usage data to improve our website performance.
1.3 Information From Third Parties
We do not purchase or rent personal data from third parties. However, we may receive information about you if you interact with us on social media platforms (LinkedIn, Twitter/X) subject to their privacy policies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries: When you contact us through our contact form, we use your information solely to respond to your message and discuss potential projects.
- To provide services: If you engage us for a project, we use your information to deliver, manage, and improve our services.
- To send communications: With your consent, we may send newsletters, project updates, or promotional information. You may opt out at any time.
- To improve our website: Anonymized analytics data helps us understand how visitors use our site and improve the user experience.
- To comply with legal obligations: We may process your data as required by applicable law.
- To protect our rights: We may use information to detect, prevent, and address technical issues or fraudulent activity.
3. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal data on the following legal bases:
- Consent: You have given explicit consent for specific processing activities (e.g., newsletter subscription).
- Contract: Processing is necessary to fulfill a contract with you or to take steps before entering into a contract.
- Legitimate interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, security) and does not override your rights.
- Legal obligation: Processing is required to comply with applicable law.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device.
Types of cookies we use:
- Essential cookies: Necessary for the website to function properly. These cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Vercel Analytics). These are anonymized and privacy-respecting.
- Preference cookies: Remember your settings and preferences (e.g., dark/light mode).
You can control cookies through your browser settings. Disabling cookies may affect some website functionality. For more details, see our Cookies Policy.
5. Sharing and Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers: We use trusted third-party service providers (e.g., email services via SendGrid, hosting via Vercel) who process data on our behalf under strict confidentiality agreements and data processing agreements.
- Legal requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect our legal rights.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email or prominent notice on our website.
- With your consent: We may share your information for any other purpose with your explicit consent.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:
- Contact form inquiries: retained for up to 2 years from last communication
- Active client project data: retained for the duration of the engagement plus 5 years
- Newsletter subscriber data: retained until you unsubscribe
- Analytics data: anonymized data retained for up to 26 months
When data is no longer needed, we securely delete or anonymize it.
7. Data Security
We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- TLS/SSL encryption for all data transmitted to and from our website
- Access controls limiting who can access personal data
- Regular security assessments and monitoring
- Secure, access-controlled servers with reputable cloud providers
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Right to access: Request a copy of the personal information we hold about you.
- Right to rectification: Request correction of inaccurate or incomplete data.
- Right to erasure: Request deletion of your personal information (“right to be forgotten”).
- Right to restrict processing: Request that we limit how we use your data.
- Right to data portability: Receive your data in a structured, machine-readable format.
- Right to object: Object to processing based on legitimate interests or for direct marketing.
- Right to withdraw consent: Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at privacy@neosharks.in. We will respond within 30 days. We may need to verify your identity before processing your request.
9. Children's Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@neosharks.in. We will promptly delete such information from our records.
If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information.
10. International Data Transfers
Neosharks is based in India. If you are accessing our website from outside India — including from the European Economic Area (EEA), United Kingdom, or United States — your information may be transferred to and processed in India.
For transfers of personal data from the EEA or UK, we rely on appropriate safeguards including Standard Contractual Clauses (SCCs) approved by the European Commission. By using our services, you consent to such transfers subject to the protections described in this policy.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies. This Privacy Policy applies only to information collected by Neosharks.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:
- Updating the “Last Updated” date at the top of this page
- Sending an email notification (if you have provided your email address)
- Displaying a prominent notice on our website
Your continued use of our website after changes are posted constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Address
E-3401, Rajajipuram, Lucknow, Uttar Pradesh, India — 226017
Response Time
Within 30 days for data requests; within 2 business days for general inquiries.
If you are located in the EEA and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.